The Patient Journey
Text
30 mins CPD
80% required to pass
Purchase required
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Course Details
- This course takes a look at the important elements of the patient journey and how to implement them in your practice.
- You will be presented with a lecture followed by an assessment with options for feedback and reflection.
- Once you have achieved a mark of 80% or more, you will be presented with a certificate to download.
- If you do not pass you will have the opportunity to review the content and retake the assessment.
Aims
The aim of this course is to explain the important elements of the patient journey and enable team members to plan, create, and implement an effective patient journey handbook.
Objectives
During this course learners will be able to:
- Create a patient journey handbook.
- Understand how to build rapport with patients.
- Understand how to meet and greet patients in line with practice values.
Learning Outcomes
After completing this course the learner will gain an understanding of:
- The difference between the patient journey and customer service.
- The importance of first impressions.
- The impact of the daily huddle.
GDC Development Outcomes
B
Topics covered
Practice Management
Date created
03/10/2017
Last revision
14/09/2023