Reception Skills (Course 2): Advanced Reception Skills

Course Details

• This course takes an in-depth look at the practical knowledge and skills required by supervisory receptionists to ensure that the reception team work together effectively to provide a supportive and user-friendly administrative base for the practice. 
• You will be presented with a coursebook followed by an assessment with options for feedback and reflection.
• Once you have achieved a mark of 80% or more, you will be presented with a certificate to download. 
• If you do not pass you will have the opportunity to review the content and retake the assessment.

Aims

The aim of this course is to:

• Highlight the role of the lead receptionist.
• Highlight the receptionist's role in developing services.
• Look at team communication requirements.
• Define aspects of collecting and recording patients payments.

Objectives

During this course learners will be able to:

• Recognise how to develop effective services.
• Understand the impact of regulatory requirements on training for receptionists.
• Create procedures for communicating financial aspects of care to patients.
• Maintain accurate patient payment records.

Learning Outcomes

After completing this course the learner will gain an understanding of:

• The leadership and communication skills needed to lead a reception team.
• The need for a lead receptionist to be able to work within practice policies and procedures.
• The requirements of the Health and Social Care Act.
• The importance of good cashflow management on the front desk.
• How to provide a confidential space to discuss payments with patients.

GDC Development Outcomes

A,B,C

Topics covered