Course Details

• This course takes an in-depth look at the skills required by reception teams to deliver great customer service to patients. 
• You will be presented with a coursebook followed by an assessment with options for feedback and reflection.
• Once you have achieved a mark of 80% or more, you will be presented with a certificate to download.
• If you do not pass you will have the opportunity to review the content and retake the assessment.

Aims

This course aims to ensure that reception teams understand the link between GDC Standards and the need to deliver good customer service.

Objectives

During this course learners will be able to:

• Understand the need for an appropriate approach to customer 'meet and greet'.
• Implement simple techniques to deal with telephone enquiries.
• Work towards creating a reception handbook.
• Communicate with empathy and understanding.

GDC Development Outcomes

A,B

Topics covered