Course Details

• This course takes an in-depth look at patient expectations and the dental team's role in providing and promoting a great patient experience. 
• You will be presented with a coursebook followed by an assessment.
• Once you have achieved a mark of 80% or more, you will be presented with a certificate to download.
• If you do not pass you will have the opportunity to review the content and retake the assessment.

Aims

This course aims to help learners understand the importance of meeting patient expectations and how to create and implement the necessary systems to support this.

Objectives

Duirng this course learners will be able to:

• Create a patient journey.
• Communicate with patients.
• Build a rapport with patients.
• Deal with patient complaints.

Learning Outcomes

After completing the course the learner will gain an understanding of:

• The benefits of meeting patient expectations.
• The importance of asking for and acting on patient feedback.
• What systems should be in place to improve the patient experience.

GDC Development Outcomes

A,B,D

Topics covered