Front of House Excellence
Text
30 mins CPD
80% required to pass
Purchase required
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Course Details
- This course takes an in-depth look at the fundamentals of creating and maintaining an excellent Front of House operation within a dental practice.
- You will be presented with a coursebook followed by an assessment with options for feedback and reflection.
- Once you have achieved a mark of 80% or more, you will be presented with a certificate to download.
- If you do not pass you will have the opportunity to review the content and retake the assessment.
Aims
This course aims to highlight areas of importance when considering Front of House excellence.
Objectives
During this course learners will be able to:
- Think actively about the importance of Front of House operation in a dental practice.
- Focus on the aspects that can be easily measured.
- Measure success of front of house processes.
Learning Outcomes
After completing this course the learner will gain an understanding of:
- The importance of employing the right people in Front of House positions.
- The importance of technology when dealing with Front of House operations.
- The importance of telephone technique.
GDC Development Outcomes
A,B,D
Topics covered
Practice Management
Date created
26/02/2019
Last revision
30/08/2023