Essential Communication Skills

Course Details

• This course highlights the importance of good communication skills when interacting with team members and patients.
• It outlines the use of different communication styles and and their applicability in daily practice. 
• You will be presented with a coursebook followed by an assessment.
• Once you have achieved a mark of 80% or more, you will be presented with a certificate to download. 
• If you do not pass you will have the opportunity to review the content and retake the assessment.

Aims

This course highlights the importance of good communication skills and the use of different communication styles. 

Objectives

During this course learners will be able to:

• Understand different communication styles.
• Explain the importance of effective communication at work.
• Outline appropriate verbal and non-verbal communication.
• Understand the communication and language needs of individuals. 
• Discuss effective communication skills.
• Explain the principles and practice relating to confidentiality.

Learning Outcomes

After completing this course the learner will understand:

• The use of different communication styles.
• The importance of effective communication at work.
• Appropriate verbal and non-verbal communication.
• The communication and language needs, wishes and preference of individuals. 
• Effective communication.
• The principles and practice relating to confidentiality.

GDC Development Outcomes

A,B

Topics covered