Course Details

• This course looks at the personal qualities required by receptionists to deliver excellent reception services.
• The course also considers formal training requirements to ensure that the receptionist is the competent and friendly face of the practice, projecting professionalism, and supporting the work of the clinical team.
• You will be presented with a coursebook followed by an assessment with options for feedback and reflection.
• Once you have achieved a mark of 80% or more, you will be presented with a certificate to download.
• If you do not pass you will have the opportunity to review the content and retake the assessment.

Aims

This course highlights the skills and aptitudes associated with the provision of excellent reception services including an approach to caring and the cultivation of a professional image.

Objectives

During this course learners will be able to:

• Recognize how receptionists can care for their patients.
• Understand the impact of making patients feel cared for.
• Create ongoing professional development plans and targets for receptionists.
• Define how reception skills influence the patient experience.

GDC Development Outcomes

A,B,C

Topics covered