Course Details

• This course takes an in-depth look at patient involvement in developing dental care excellence. 
• You will be presented with a coursebook followed by an assessment with options for feedback and reflection.
• Once you have achieved a mark of 80% or more, you will be presented with a certificate to download. 
• If you do not pass you will have the opportunity to review the content and retake the assessment.

Aims

This course aims to highlight the importance of patient's involvement in consideration with quality of care regulations.

Objectives

During this course learners will be able to:

• Define quality of care standards for patient involvement
• Consider how complaints can be used to strengthen services
• Suggest policies and procedures to ensure that patient's voices are heard and their opinions are taken into consideration
• Consider the potential impact on the patient involvement on the patient experience
• Enable their patients to play an active role in how their dental care is delivered

Learning Outcomes

After completing this course the learner will gain an understanding of:

• Practical ways to involve patients in delivering excellent standards of care
• Developing patient advocate roles in the dental team
• How to interpret information gathered from patients
• Action plans to develop the patient experience

GDC Development Outcome

B

Topics covered